TERMS & CONDITIONS


GENERAL

The webshop www.hemconcept.com is executed by the company HEM CONCEPT at 177/2 Nguyen Dinh Chieu street, District 3, Ho Chi Minh City.

All products remain the property of HEM CONCEPT until full payment has been made. 

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. 

It is your responsibility to check the Terms of Service  each time you make a purchase.

We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Due to the digital format of photographs we can not grant that the pictures reflect the exact nature of the real products.

 

DELIVERY TIME 

Worldwide : about 3-7 work days

 

SHIPMENT FEE

Worldwide : 35€

Shipment from Vietnam to Worldwide is fulfilled by DHL.

 

SHIPMENT INFORMATION

HEM CONCEPT webshop will send you automatically an email notification when your order has been shipped.

DHL (Worldwide) :

You will get an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: www.dhl.com

DHL will deliver your parcel to the delivery address given in your order. If you are not available, DHL will call you, why it is important that you give your mobile phone number when you register your details.

 

IMPORT TAX AND DUTY 

You will need to pay import Tax and Duty according to the local rules in your country at the delivery of your order. 

The amount of Tax and Duty to pay is different in every country. 

DHL will invoice you for the Tax and Duty together for the customs clerance service. 

DHL may in some cases ask you for upfront cash payment of the Tax and Duty.


PAYMENT

You can pay with Visa, MasterCard and PayPal. 

The transaction of credit card data is encrypted. 

HEM CONCEPT do not store any credit card data.

   

RETURNS AND EXCHANGES

You have the right to return your ordered products within 7 days of receiving the products, given that the product is unused and in its original condition. In case of exchange or return, you will pay for the return shipping.

In case of a quality claim due to a damaged or faulty product, we will not refund but we will replace the product and you have to paid the shipping cost. 

Please note that you as a customer are responsible for the goods until they reach us.

If you need to return a product, please contact us at info@hemconcept.com

The cost for the return freight is about 35$ for DHL but if you use other company, please inform yourself about return fee. 

 

PAYMENT REFUND

In case of a return we will refund your payment, without the shipping costs  and any payment costs related to the purchase. 

We will refund the payment to your card or PayPal account as soon as we have recieved the product back and confirmed that it is unused and in its original condition.

 

QUALITY CLAIMS

If you need to make a claim regarding your HEM CONCEPT product purchased at www.hemconcept.com due to a flaw in its quality, please contact us at info@hemconcept.com. We will evaluate the defect and try to help you. Claim rights do not apply to defects caused by wear and tear or incorrect usage. To verify that the product was bought at a HEM CONCEPT shop we ask you to always present the original purchase receipt or web order number in case of a claim. If you contact us by email, please explain the reason for your claim and send along high quality images of the defect plus your web order number or a scan or photo of your receipt.

For HEM CONCEPT products purchased at an other retailer (is not in a HEM CONCEPT Store or at www.hemconcept.com) we kindly ask you to contact the retailer with your claim, and they will help you.

 

TRANSPORT DAMAGES

We are not responsible by transport damages caused during transportation by DHL company.